If your VELARA product is not working as expected, please first refer to the troubleshooting section in your User Manual or view our troubleshooting guide here.
If the issue cannot be resolved, please contact our Customer Care team with your order details and a brief description of the issue. We may ask you to provide photos or videos to help us assess the product.
Once the issue has been reviewed, if your product is covered under warranty, VELARA may provide a repair or replacement service free of charge.
Where a product needs to be returned for warranty service, you will receive a pre-paid label by email. For approved warranty repairs or replacements, VELARA will cover the related shipping costs.