What can I do if I haven’t received an order confirmation email?
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You will receive an order confirmation email when you place an order.
If you have not received this, please first check your spam and junk email folders and ensure your security settings allow you to receive emails from VELARA.
In the event you have not received confirmation of your order within 24 hours of placing your order, please contact our customer care team.
Cannot find what you are looking for? We warmly invite you to contact us.