If you would like to exchange your purchase, please contact our Customer Care team here with your order details and the reason for your request.
If your item has arrived damaged, is faulty, or is not working as expected, please include clear photos or videos so we can assist you as quickly as possible.
After your request has been reviewed, you will receive further instructions and a pre-paid return label by email.
Please return the item in its original packaging if possible, together with all original accessories.
Once the returned item has been received, VELARA will arrange a replacement for the same item.