Order tracking
Once your order has been handed over to our delivery partner, you will receive a shipping confirmation email with tracking information, so you can follow the progress of your delivery.
If you need urgent assistance with your order, please contact us.
Free standard delivery
We currently offer free standard delivery on all orders.
Delivery method and cost
Delivery method: DHL Paket Premium
Estimated total delivery time: 3–7 business days
Shipping cost: Free
This estimate includes order processing time and carrier delivery time.
Order processing and delivery estimates
· Please allow 1–4 business days for your order to be processed before it is dispatched. Once your order has been dispatched, delivery usually takes 1–3 business days.
· Orders placed on Fridays, weekends or public holidays may begin processing on the next available fulfilment day.
· Please note that any delivery dates provided on-site or in other communications are estimates only. All orders are subject to order processing time, and while we do our best to process orders promptly and hand them over to our delivery partner as soon as possible, VELARA does not guarantee exact order delivery dates and is not responsible for delays caused by carrier handling, public holidays, local delivery conditions or circumstances outside our control.